George T. Potter Library

Job Description

Title:  Circulation Assistant

Job:  Library

Date: Revised May 2014

Job Summary

Under the supervision of Circulation Supervisors, performs technical Circulation functions and provides excellent customer service to students, faculty and other library patrons.

Duties

1. Provides frontline Circulation services to library patrons.
2. Uses the automated Integrated Library System, KOHA to check out, check in, and renew library materials.
3. Articulates and interprets Circulation policies and procedures to patrons.
4. Enforces library policies including no food and use of cell phones in the library.
5. Creates accounts for community borrowers, alumni, etc. in Koha including adding patron information and providing them with borrower’s card.  Assigns barcodes as necessary.
6. Assists patrons in accessing the online library catalog, Course Reserves, and databases.
7. Informs patrons of account issues such as overdue items, fines and missing/lost materials.
8. Identifies and retrieves materials from the Reserves Collection for library patrons and reshelves them when returned.
9. Assists patrons in using the copy card machines and photocopiers.
10. Answers Circulation Desk telephone as necessary and gives basic information or directs the question to appropriate staff or librarian.
11. Assists staff in opening and closing the library if working during the first or last shifts.
12. Maintains photocopiers/printers including adding paper, clearing paper jams, changing toner, etc.
13. Responds to directional and information inquiries and refers patrons to Reference Librarians as needed.
14. Assists faculty in filling out reserve request forms and submits all such requests to the Course Reserves Coordinator for processing.
15. Performs initial search for missing materials and forwards results to Circulation Supervisor.
16. Shelf-reads Reserves Collection to ensure materials are shelved in correct call number order according to the Library of Congress system of classification.
17. Provides assistance to students and faculty with accessing documents in the Library Archives and American History Textbook Project.
18. Retrieves books and periodicals from the general circulating stacks, as assigned.
19. Keeps appropriate statistics of library users.
20. Checks exterior library book drop.
21. Photocopies articles for Interlibrary Loan and Course Reserves as assigned.
22. Reserves Audio-visual materials for faculty/staff for classroom screenings.
23. Schedules and manages reservations for library study rooms.
24. Participates in library inventories as needed.
25. Performs other duties as assigned.

Requirements

Education

Must be enrolled at Ramapo College of NJ.

Experience

1. Prior library or customer service work experience a plus.

Additional Knowledge/Skills/Abilities

1. Willingness and ability to work an established schedule.
2. Ability to use computers and library system, Koha.
3. Strong customer service experience and communication skills.
4. Must have strong work ethic and have reliable attendance.
5. Good computer skills.
6. Ability to work independently on assigned tasks and willingness to learn new tasks.
7. Must be dependable and have ability to interact with library users.
8. Adheres to confidentiality of patron records.
9. Attention to detail.
10. Knowledge of Library of Congress (LC) system a plus.
11. Must possess positive attitude, enthusiasm, and desire for helping people.
12. Physical ability to stand, bend and lift books.
13. Ability to move loaded book carts.