Technology Issues

If connected with VPN, you may submit help desk tickets using the Web Help Desk web console: http://helpdesk.ramapo.edu.
If you are outside campus network, email to helpdesk@ramapo.edu.
Key subjects: Banner Access, WebEx, Canvas, Remote Desktop

Technology Workshops

The Instructional Design Center has a host of information on all of these technologies on their site (https://www.ramapo.edu/idc/). Additionally, the IDC is running numerous workshops to quickly get people up to speed on these technologies. Please check their website for more information: https://www.ramapo.edu/idc/training-and-workshops/

FAQ Section

Can I get VPN access from my personal computer?

Yes, but prior to doing so you must create a ticket requesting the access by sending an email to helpdesk@ramapo.edu. You must include a screenshot of your antivirus program showing a recent clean scan and that your virus definitions are up to date. Our firewalls will verify that you are current every time you connect and deny access if you aren’t, so please make sure this is running at all times.

How do I get antivirus for my remote computer?

Please go to the ITS home page at https://www.ramapo.edu/its/. On this page there is a link to the Sophos Antivirus application for our students, staff and faculty.

How can I use WebEx?

You do not need a WebEx account to participate in someone else’s meeting. You can click the link you received in the meeting invitation and you will be connected to their meeting. If it is the first time you used WebEx you will be prompted to install the application. This is encouraged but not required. You can also join the meeting from your web browser or phone.

To run your own meetings you will need to setup your account. All should have received an invitation from Cisco to set up an account so they can create their own meetings and collaborate with one another (faculty and staff who received it on March 12th; Adjuncts received it on March 20th; students should receive it today, March 22nd). If you cannot access this email, you must create a ticket requesting access by sending an email to helpdesk@ramapo.edu and please include WebEx in the subject.

For more information on WebEx including training guides and videos please visit https://www.ramapo.edu/idc/instructional-technologies/#webex.

I can hear people in my WebEx or TechSmith Relay (or other platform) but my microphone and camera aren’t working!

This is probably due to your privacy settings on Windows 10. Click on search (lower left corner next to the start button) and type privacy. Then click on privacy settings.

• On the left side, click on either camera or microphone, depending on which you want to set.
• Then click the slider to on for “Allow apps to access your <camera or microphone>”
• You must do this separately for the camera and the microphone.

Can I access Banner from home?

Yes you can, please send an email to helpdesk@ramapo.edu with Banner in the subject for access instructions.

How do I access a particular software application for my class that I normally only use on campus?

Please send an email to helpdesk@ramapo.edu with the following information: The application that you need to use, the course and your professor’s name. This will aid us in setting you up for this access.

How can I access my voice mail and change the greeting on my phone?

Please refer to the Telecom webpage for information as to how to access voicemail and set up call forwarding: https://www.ramapo.edu/its/telecomm/